Three Ways You Can Use Language Line Services Over-the-Phone Interpretation Service With Limited English Speakers (LES)

Note: Depending on your organisation’s requirements, the following process may be vary. If you have any questions please contact us via our free call back function.

You Receive a Call

  • Place the Limited English Speaker (LES) on conference hold.
  • Dial the Language Line Services designated number you have been provided at sign-up.
  • Request the language your caller speaks.
  • When the interpreter is connected, explain the situation.
  • Conference in your limited English-speaking caller.

You Need to Make a Call

  • Dial the Language Line Services designated number you have been provided at sign-up.
  • Request the language your client speaks.
  • When the interpreter is connected...
  • Call your limited English-speaking client...
  • Or the interpreter can place the call for you.

You Are Face-to-Face

  • Dial the Language Line Services designated you have been provided at sign-up.
  • Request the language your client speaks.
  • When the interpreter is connected, use the Language Line® Phone, or your speakerphone, or pass your handset back and forth.


If you have any questions please contact us via our free call back function.