Three Ways You Can Use Language Line® Telephone Interpreting Service With Limited English Speakers

You Receive a Call From a Limited English Speaker

• Place the Limited English Speaker on conference hold.
• Dial the Language Line Services designated number you have been provided at sign-up.
• Request the language your caller speaks.
• When the interpreter is connected, explain the situation.
• Conference in your Limited English Speaking caller.

You Need to Make a Call to a Limited English Speaker

• Dial the Language Line Services designated number.
• Request the language your client speaks.
• When the interpreter is connected...
• Call your limited English-speaking client...
• Or the interpreter can place the call for you.

You Are Face-to-Face With a Limited English Speaker

• Dial the Language Line Services designated number.
• Request the language your client speaks.
• When the interpreter is connected, use the Language Line® Phone, or your speakerphone, or pass your handset back and forth.

Note: Depending on your organisation’s requirements, this process may be vary. If you have any questions please contact us 0800 169 2879.