Does your contact centre have the tools to communicate with your customer?

It’s hard enough to get prospects and customers to listen to your message when they speak English, but what of the potential 10% of the UK population that can be classed as Limited English Speakers?

Enabling your customer service team to overcome the language barrier could mean more new customers and less customer turnover almost immediately.

Here are just a few ways we can help you improve your bottom line:

Maximize Call Centre Agent Productivity

Decreased call times, increased call volumes and shorter hold times are keys to reducing costs.  Our professional team of interpreters help you accomplish these goals.

Increase Sales

Serving limited English speaking customers effectively could easily expand your business.  Both domestically and abroad, customers buy what they can
understand.

Improve Customer Service

Talking to clients in their own language reduces the time (and cost) to resolve issues by members of staff.  Understanding the problem first time and resolving it increases customer satisfaction. 

Enhance Client Loyalty and Retention.

Speaking someone’s language increases their loyalty and lifetime value. Your Limited English speaking customers want to communicate in the languages they understand... their own.

Enter New Markets

We can support you in market development or diversifying into new geographies, whether it is preparing your marketing collateral, localising your website, or negotiating with in country suppliers.  
Ensure Compliance. Regulated industries can ensure that they trade legally by speaking to their customers in a language they understand.

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