Language Line Services Launches First Telephone Interpreting Book

Language Line Services is delighted to introduce the definitive book on telephone interpreting to the UK.  Entitled “Telephone Interpreting: A Comprehensive Guide to the Profession" and authored by Business Consultant and linguist Nataly Kelly, this volume includes the first set of published best practice standards for the telephone interpreting industry.

This book provides a fascinating in-depth view into the world of remote interpretation via telephone. The first publication devoted exclusively to the topic, this book offers a wealth of information for interpreters, educators, training professionals and consumers of interpreting services within the realms of health care, legal services, public safety, finance, social services, insurance and numerous other industries where telephone interpreting services are used. Through the model code of ethics and standards of practice included in the book, readers can gain a better understanding of the levels of quality that can be obtained through telephone interpretation. Numerous role-play scenarios are also included to facilitate telephone interpreting practice. This publication serves as a practical guide for interpreters, a resource for educators, a reference text for researchers and a comprehensive handbook for consumers of interpreting services everywhere.

“Telephone Interpreting: A Comprehensive Guide to the Profession” is the brainchild of Kelly and more than a decade in the making. It was inspired in part by the years Kelly spent working with Language Line Services as an interpreter, from 1996 through 2001. A former Fulbright scholar, Kelly is known internationally for her research and presentations on topics of sociolinguistics, interpreter certification, cultural competence and interpreting quality.

“My career in telephone interpreting began with Language Line Services, so to publish this book with them is to truly come full circle,” points out Kelly. “I am delighted that Language Line Services and its leadership understand the importance of sharing this knowledge with others, which ultimately serves to improve quality for the field at large.”


ABOUT LANGUAGE LINE SERVICES
Language Line Services, the world’s leading provider of language-based services, is a trusted partner to thousands of organisations whose focus is to effectively serve the rapidly expanding market of limited English speakers.

The company delivers a dynamic suite of solutions spanning translation, transcription, phone and video interpreting interpreter certification, localisation and localised software and devices, enabling clients to communicate with customers in their preferred language.

Through its leading-edge technology infrastructure, Language Line Services provides support for more than 170 languages to its industry-leading portfolio of clients in sectors including healthcare, financial services, government, telecommunication, manufacturing, insurance, entertainment, travel, and more.

For information on how Language Line Services is helping clients, please call +44 800 169 2879.