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Tools You Can Use... To Bridge the Language Gap

When you become a Language Line Services client, you have access to two groups of training tools.


TOOLS TO TRAIN YOUR STAFF:

The first tools group is designed to train your staff on how to access and efficiently work with interpreters. We also developed a tool to teach your staff important phrases in various languages to keep limited English speakers on the line while an interpreter is connected.

The Language Line® Phone*

A one-touch solution to accessing an interpreter, our dual handset phone promotes seamless conversation without having to hand a single handset back and forth... or the noise level of having to use a speaker phone.

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Quick Reference Guide *

  • Keep this "cheat sheet" near your phone for quick access to an interpreter.
  • It includes helpful tips to effectively work with an interpreter, saving you time and money.

TOOLS TO SUPPORT YOUR CUSTOMERS:

The second group of tools is designed to let your limited English speaking customer know they are valued and will be serviced. These tools are developed to help your limited English speaking customers communicate with your staff as efficiently as possible and enable your staff to identify the language your customer speaks so you can service them promptly with the correct interpreter.


Language Line® Document Translation Service*

Translate your written documents in more than 170 languages to better serve your customers. Signage, standard forms, brochures, instructions, warranties, whatever you need to communicate with your customers.

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Poster*

  • Ideal for public places.
  • Instructions in the top 20 common languages state that an interpreter is available and ask them to point to their language.

Free Translation Language Statements

As part of our service we offer a range of language statements free of charge. To downloads these statements, please follow the two steps below:


Step 1: Download our User Guide - this includes useful technical advice and helpful hints, as well as full usage instructions.
Step 2: Download our language statements. 


Downloadable Materials


Material Requests

If you are an existing customer and would like to either request additional support materials or order additional training materials, please use the forms below:

Our goal is to help you and your staff communicate with Limited English Speaking customers as easy as possible.

That's why we offer a variety of helpful support tools some quantities free of charge to our customers.


Please make these tools available to every person in your organisation who comes in contact with people of different languages. Order as many items as you can use, and let your coworkers know that they can visit our website to order the tools for themselves.


*Charges do apply for these tools.

Request a copy of our schedule of fees, here enquiries@languageline.co.uk  Thank you.


TIS Interpreter Login

F2F Interpreter Login

Customer Login for F2F Interpreting