"Voice of the Customer"

Feedback From Our Customers...

Language Line Services aims to provide an excellent service and client feedback is of paramount importance. We are therefore pleased to launch the ‘Voice of the Customer’ which will allow us to enhance and continually improve client satisfaction, making sure we always pay attention to your changing needs.

The purpose of a "VOC" is:

• To continuously improve our service
• To give you a speedy, efficient way to tell us how we are doing
• To help us respond just as quickly to your requests, suggestions or compliments
• And to resolve your issues and concerns fast!

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Company Name *
Your Account Number *
The Number You Dial to Reach an Interpreter *
Your Name *
Your Phone Number *
Your Email *
Time Zone *	GMT PST MST CST EST AST Other
Please provide as much of the following information as possible:
Date of Incident	January February March April May June July August September October November December
Approximate Time of Incident	12:00 12:30 01:00 01:30 02:00 02:30 03:00 03:30 04:00 04:30 05:00 05:30 06:00 06:30 07:00 07:30 08:00 08:30 09:00 09:30 10:00 10:30 11:00 11:30
Interpreter ID Number
Language
Would you like to be contacted regarding this issue?	Yes	No
What is this VOC about? *
Please be as specific as possible. This will help us identify your concern... or compliment our staff member... more quickly:
Language Availability     Language was unavailable     Took Too Long to Connect to an interpreter     Interpreter did not show up for appt     Language not offered by LLSQuality     Interpreter did not speak language well     Interpreter was not customer service friendly     Interpreter did not follow instructions     Operator/Agent was not customer service friendly     OtherTechnical     My call was disconnected     Interpreter did not complete the conference call     Quality of the line was poor     Problems reaching LLS     Language requested was not correctly connected     OtherCommendation     Interpreter     Other LLS Personnel     System or Technology     Products / Services     for Product/Services
Please Tell Us How We Can Serve You Better
What is your recommendation for resolving this issue?